Service Offerings
Expert guidance, proactive insights, and seamless assistance
Empowering Your Success
At Autosys, your success is our priority. Our Support Plans are crafted to provide the right balance of tools, guidance, and expertise, helping you maximize the value of our solutions while enhancing performance, minimizing risks, and controlling operational costs
Autosys Support is built to empower your journey toward operational excellence. With a tailored mix of expert assistance, proven best practices, and proactive insights, we help you drive higher performance, reduce risks, and achieve greater efficiency—so you can focus on scaling your success with confidence
A glimpse of what could be?
Our structured approach ensures predictable, sustainable success
| Pilot Ideal single plant implementations (Assets < 50) |
Core Support Ideal multi-plant implementations (Single Location, Assets < 500) |
Prime Support Ideal multi-plant implementations (Multi-Location, Assets > 500) |
Enterprise Support Ideal enterprise level implementations (Multi-Location, Assets > 1500) |
|
|---|---|---|---|---|
| Response Times | Upto 24 Hours | Upto 12 Hours | Upto 6 Hours | Dedicated Support Executive |
| Incident Support | Upto 12 Hours | Upto 6 Hours | Upto 3 Hours | Dedicated Support Executive |
| Architectural Guidance | Additional Charges | Additional Charges | Additional Charges | Included |
| Training Access |
Quad Academy - Online Training Tutorials Platform Doccumentations Community Support |
Quad Academy - Online Training Tutorials Platform Doccumentations Community Support Dedicated 3 Months Post Implementation |
Quad Academy - Online Training Tutorials Platform Doccumentations Community Support Dedicated 6 Months Post Implementation |
Quad Academy - Online Training Tutorials Platform Doccumentations Community Support Dedicated 12 Months Post Implementation |
| Updates & Upgrades | – | Monthly Updates | Monthly Updates | Weekly Updates |
| Account Manager | General Account Manager | Shared Account Manager | Dedicated Account Manager | Dedicated Account Manager |
| On Site Support Assistance | – |
Onsite support is provided once per quarter, with unused visits allowed to roll over within the same calendar year Additional Visits Billed on Actuals |
Onsite support is provided once per month, with unused visits allowed to roll over within the same calendar year Additional Visits Billed on Actuals |
Dedicated Onsite Support is provided, with a team of two support engineers Additional Manpower Billed |
| Dedicated Support Team | – | – | Available on an actuals basis, charged per manpower deployed | Two support engineers included, additional available |
| Customisations & Development | – | – |
Configurations, Reports & Dashboards |
Configurations, Reports & Dashboards Customised Application/Module Development |
Powering your factory's digital future
Maximize the impact of your digital transformation journey
ERP Integration Support
Seamlessly integrate Quad with your existing ERP systems to ensure real-time, accurate data flow across production, inventory, and planning processes, boosting overall operational efficiency
Training and Enablement
Empower your teams with structured training programs, self-paced tutorials, certifications, and expert-led sessions to maximize Quad Platform adoption, performance, and ROI across all levels
Post Deployment Scaleup
Expand your Quad Platform deployment effortlessly with expert assistance in adding new assets, machines, plants, and users, ensuring minimal disruption and consistent operational excellence
Business Review
Periodic strategic reviews with your leadership and Quad experts to assess system performance, address challenges, discover improvement opportunities, and align technology initiatives with business goals
Get Access to Beta Testing
Be the first to experience and influence new Quad features with exclusive beta access, providing early insights, competitive advantage, and a voice in shaping future platform capabilities